Sharif Transportation FAQ

To edit or cancel a ride, please CLICK HERE

For all sales and group inquiries please CLICK HERE

We endeavor to respond to all comments within 3-5 business days. If you require immediate assistance, we recommend calling the service provider identified on your confirmation page or call 1 (800) 258-3826 and an operator will assist you.

Check out some of our frequently asked questions

Reservation Questions
What Airports do you Serve?
The number of airports we serve is always increasing. To see the most updated list, visit our Locations section on the top of our home page, on our mobile apps or call our Customer Care Center at 1 800 BLUE VAN (258-3826).
To get a quote, visit our Get Quote tool located on the top of our home page, on our mobile apps or call our Customer Care Center at 1 800 BLUE VAN (258-3826).
If you are traveling with multiple parties (10 or more) and need multiple rides, please click here for assistance.

Advance booking times vary by the type of service you are selecting. We recommend booking at least 24 hours prior to pickup to ensure availability.

Unfortunately, we are unable to accommodate on demand reservations at this time.

When will my driver arrive to pick me up?
Drivers will arrive a few minutes before the pick up time and contact you with a text to the number on your reservation. It is important to respond promptly and be ready to go at that time.

It is important to be ready at the assigned pick up time. Drivers will contact you with a text to the number on your reservation. It is important to respond promptly or be ready to go at that time.

Arrival instruction vary by airport and service type. Your driver will normally call or text you or you’ll receive a text with arrival instructions with a contact number. If you reserved “Meet and Greet” service, the driver will normally meet you in baggage claim.

Detailed instructions on how to connect with your ride are included in your conformation along with a phone number from the service provider in that market. You can also review the web site for further information.

If you have not received an email confirmation for your reservation, you can request one here Manage Trips or if you have further questions, please call Customer Care at 1-800-258-3826, for further assistance.

In the event that your flight has been canceled, it is important to notify us as soon as possible. If within the cancelation period, we will cancel your reservation and a refund will be issued immediately. If we are notified inside of the cancelation policy and the vehicle has been dispatched, then a refund may not be available. We suggest that the airline be contacted for reimbursement.

For arriving flight, if your flight is significantly delayed, please contact the local provider identified on your confirmation and check on vehicle availability.
Can I use an account?

In most markets, direct billing is not available. However, in certain situations and depending on frequency and volume of use it may be possible to provide a credit card to cover all expenses for a group. The credit card would be charged immediately when the reservations are made. Should additions or cancelations occur the account manager will reconcile after transportation is provided or weekly, depending on whichever comes first. Please reach out to reservations@execucar.com.

The amount of tip provided to the driver is generally at the discretion of the passenger. In most cases and for convenience, a default 18% tip will be added to the base fare and is clearly displayed in the payment details on the checkout page. Should a passenger decide to customize the tip percentage, they can do so by editing the tip prior to booking the reservation. In certain markets an “inclusive gratuity” is added automatically and displayed as a separate charge item on the checkout page. In all cases the driver receives the tip amount.
Transportation needs to be paid at the time the reservation is made.

Unfortunately, Sharif Transportation Express and ExecuCar do not accept any vouchers at this time.

Unfortunately, Sharif Transportation Express and ExecuCar does not provide frequent flyer rewards. We hope to have our own rewards program in the future.

How do I file a customer service concern?
The best way to file a customer service concern is to go to our website and click on the “contact us” button located at the bottom of the page. Be prepared to include as much information as possible including your confirmation number to have your concern resolved quickly. Provided we have your email address, a survey is sent after the trip is completed and we endeavor to respond to all surveys promptly.
Customer Care responds to feedback reports for reservations in the US within 3 to 5 business days. If for any reason you have not heard back regarding your inquiry, please contact Customer Care using the information on our Contact page.

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