Terms & Conditions

All Services (as defined below) offered by WHC zShuttle, LLC and its affiliates (“ Sharif Transportation”) including, but not limited to, Sharif Transportation, ExecuCar, Sharif Transportation, Express, and zTrip, are subject to the following Terms of Service (“Terms”). By agreeing to these Terms, you acknowledge and agree to be bound by the conditions of use listed below, and any future revisions and additions, as published at: Sharif Transportation.com/terms, execucar.com/terms.

Sharif Transportation’s Services (the “Services”) consist of arranging transportation reservation services over the phone, via websites, and through mobile applications on behalf of independent, licensed companies and Independent Operators who provide transportation services (each an “Independent Operator”) to individual users and payment collection services of fees and expenses from users for these Services on behalf of Independent Operators providing transportation to individual users. YOU AGREE THAT YOUR ABILITY TO OBTAIN TRANSPORTATION SERVICES THROUGH THE USE OF THE SERVICES DOES NOT ESTABLISH Sharif Transportation  AS A PROVIDER OF TRANSPORTATION SERVICES. Reservations made by you through Sharif Transportation’s Services will be confirmed with an approved Independent Operator that carries the statutorily required level(s) of automobile insurance for their operating authority within their applicable operating jurisdiction. Your decision to enter a reservation or to accept transportation services from an Independent Operator is at your sole discretion, and any transportation services provided by an Independent Operator to you is a separate agreement between the Independent Operator and you.

Sharif Transportation acts solely as a referral and payment platform and does not provide transportation services. All transportation services are provided exclusively by third-party Independent Operators, who are not employees, agents, or partners of Sharif Transportation or its affiliates., and except as expressly stated in these Terms, no joint venture, partnership, employment, or agency relationship exists between or among you, Sharif Transportation  or any of its brands, or any Independent Operator as a result of these Terms or use of the Services. By agreeing to these terms of service, you also confirm that you understand how our Service works. For clarification please refer to the FAQs page prior to agreeing to these terms.

Last Updated: August, 2025.

Reservations
Eligibility to use booking site
By using our Sites, you warrant that you are 18 years of age or older and have the legal authority to enter into these Terms.

Reservations for transportation to and from the airport are valid only for the time and date specified. WHC zShuttle is not responsible for unused reservation or costs incurred as a result of customer error. When changing the pickup or drop off location of a reservation, rates are subject to change and additional charges may apply.

For Sharif Transportation  and ExecuCar Rides

Reservations are required for transportation service to and from the airport. For reservations to the airport, the Independent Operator endeavors to ensure the customer will arrive at the airport in time to make his or her flight when booking based on the pre-set times recommended by the company’s reservation system. If a customer selects pickup times outside those recommended automatically during the reservation process, they do so at their own risk (AOR) and are no longer eligible for a refund of the fare for time delays, or for reimbursement of any resulting costs. The Independent Operator vehicle should arrive within 15 minutes of the assigned pick-up time selected at the time of booking. It is the customer’s responsibility to be ready and waiting to depart outside of the pickup location at the agreed pick-up time and remain for the full designated 15-minute pickup window. Failure to do so may inhibit the Independent Operator’s ability to provide service and may result in possible forfeiture of fare.

Travel Times

For direct service, Sharif Transportation uses google predictive travel time designed to get the customer to the airport 75-90 minutes prior to flight departure for domestic flights and 2 hours prior to international flights. At customers’ request, they can be picked up earlier than the assigned time. Unlike direct transportation, shared ride travel typically takes longer as customers wait for fellow passengers to load or unload. Travel time is dependent on geography, weather condition, time of day, and traffic conditions. Because of these variables, WHC zShuttle and Independent Operators cannot provide an exact travel time and cannot be accountable for variables out of the operators control.

Day of Travel Cell Phone Number

For all services offered, the customer must include the “Day of Travel” phone number for the Independent Operator to call for assistance during the pickup process. Independent Operators are not required to call this phone number in advance of the pickup, however. Failure to provide a contact number for the day of travel may prevent our ability to provide service and result in possible forfeiture of fare. Customer may also receive additional notification calls to the designated contact number announcing reservation details in advance of the pickup.

Advance reservations

Advance reservations for airport pickups does not guarantee that a vehicle will be waiting for the customer at the curb at time of arrival. Wait times for pick-up from the airport terminal can vary from city to city. Due to security considerations, most airports do not allow Independent Operators to have vehicles lined up at the curb. However, Independent Operators have vehicles waiting close by in a “holding lot” near the airport, just minutes away.

Reservation Abandonment

Reservation abandonment occurs when the Independent Operator cannot find the customer at the designated pick-up location and cannot reach the customer for further instruction using the “Day of Travel” contact number provided within a short, reasonable time period, so as not to jeopardize pick-up of other passengers.

Reservation Abandonment

Reservation abandonment occurs when the Independent Operator cannot find the customer at the designated pick-up location and cannot reach the customer for further instruction using the “Day of Travel” contact number provided within a short, reasonable time period, not to exceed 15 minutes from the scheduled pickup time. Reservation abandonment may result in forfeiture of the fare.

User Error

Customer is responsible for providing accurate information at time of booking. When he/she provides information for travel, the customer agrees that the information will be accurate. WHC zShuttle is not responsible for mistakes made by customers while using the Service, its official websites, or mobile applications. Confirmation at the end of booking and confirmation emails are provided at the time of booking to allow customers to review details of their reservation in advance of the reservation. Additionally, certain locations provide automated reminder phone calls the day before pickup, allowing the customer time to cancel or make any changes two hours or more in advance of the reservation, as required by the Cancellation Policy.

By clicking “Book Now” you consent to receive phone calls and/or SMS messages (if you opted for SMS status updates) from Sharif Transportation Express/ExecuCar and the transportation provider, to provide updates and information regarding your trip with Sharif Transportation Express/ExecuCar. Message frequency may vary. Message & data rates may apply. Reply STOP to opt-out of further messaging. Reply HELP for more information. See our Privacy Policy”.

Unless additional services are requested, the rate quoted and paid for at the time of reservation is guaranteed. While not all inclusive, services such as extended wait time, excessive luggage, oversized luggage, extra passengers exceeding vehicle maximums, and extra stops may result in additional charges.

Shared Ride Airport Transfers

These reservations include vehicle service to or from the airport. A flat rate is quoted at the time of booking and is guaranteed so long as the reservation is not changed.

Exclusive, Non-Stop Airport Transfers

These reservations include vehicle service to or from the airport. A flat rate is quoted at the time of booking and is guaranteed so long as the reservation is not changed.

Exclusive, Non-Stop Airport Transfers

These reservations include vehicle service to or from the airport. A flat rate is quoted at the time of booking and is guaranteed so long as the reservation is not changed.

Charter Reservations

Charters options include point to point or hourly transportation. Point-to-point reservations, where available, require a minimum charge plus distance-traveled charge and advance reservations. Customers who wish to add an additional stop may have to purchase a minimum 2-hour Hourly Charter. Hourly charters require a two-hour minimum reservation and at least six-hour advance notice. Hourly charter reservations should be made in advance to ensure availability.

You agree that use of the Services may result in charges to you not only for the Services but also for the transportation services you receive from Independent Operators. WHC Sharif Transportation will receive or enable the payment of such charges through the Services as described in these Terms, and with respect to charges owed to Independent Operators, WHC Sharif Transportation will collect those charges as the Independent Operator’s limited collection agent, and payment of such charges to WHC Sharif Transportation will be considered the same as payment made directly by you to the Independent Operator. WHC Sharif Transportation may use the proceeds from payment of the charges for any purpose, subject to any payment obligations under its agreement with Independent Operators. Customers must pay at the time of booking to secure advance reservations. Any charges are processed at the time of booking and are refundable following the terms outlined in the cancellation policy below.

Curbside Reservations (where available)

For reservations booked curbside, payment options vary and are dependent on location.

Personal Identification

Independent Operators and their staff reserve the right to request personal identification from customers with fares exceeding $200. Failure to provide personal identification matching information on file may result in the inability of the company to service the reservation.

Company Vouchers

Company-issued vouchers serve as a form of payment and the original voucher must be presented to the Independent Operator in the vehicle, at time of payment. In select cities, for rides from the airport, customer may be requested to present voucher to the Independent Operator at the airport. Additional payment may be required to cover the cost of your ride. If the value on the voucher exceeds the reservation fee, the difference will not be returned. Vouchers provided by WHC Sharif Transportation are only valid for one year from date of issue or marked expiration date, whichever comes first. Expired vouchers will not be reissued and cannot be redeemed as a form of payment. Vouchers cannot be replaced or refunded if lost or stolen. Company-issued vouchers serve only as a form of payment and do not constitute a reservation. Customers must still schedule a reservation in advance to ensure pick-up.

Third-Party Vouchers and Bookings

WHC Sharif Transportation may permit a variety of partners to re-sell its Services, including travel agents, travel aggregators, and transportation aggregators. For third party providers, terms and conditions for services and vouchers will be established by the provider but shall not supersede the Terms established herein by WHC Sharif Transportation. It is the customer’s responsibility to ensure that the terms of any services purchased match the service for which they intend to use it, prior to any posted expiration dates. Expired vouchers cannot be redeemed as a form of payment. Refunds, changes to reservations, and billing issues on reservations made through third party travel partners and agents must be directed to the third-party provider or agent firm for assistance. Company-issued vouchers serve as a form of payment and the original, hard-copy voucher may be required by the Independent Operator as payment in the vehicle, at time of payment. In select cities, for rides from the airport, customer may be requested to present voucher to the Independent Operator at the airport. Depending on arrangements made with the Third-Party Provider, vouchers may serve only as a form of payment and may not constitute a reservation. Customers may still need to schedule a reservation in advance to ensure pick-up.

Fare Tickets

Fare Tickets are tickets distributed by Independent Operators or computerized kiosk upon check-in at the airport. They can only be redeemed using the original issued ticket. They cannot be redeemed through facsimile or scanned image. Fare tickets that have been purchased are non-refundable if not redeemed within 30 days.

Direct Bill

Direct Bill accounts allow customers to book online or on the App. Accounts are billed after the reservation is complete but prior to transport. These accounts are typically managed as part of Corporate Accounts and require credit approval.

Discounts

Discount codes are valid for use while reserving the service. They cannot be combined with other offers. They cannot be redeemed using third party providers. Discounts cannot be applied during phone reservations. Under no circumstances will a discount be applied past the expiration date.

Receipts

Phone- and web-based reservations receive an email confirmation with complete reservation and payment details. For curbside reservations, it is the customer’s responsibility to ask for a receipt as proof of payment in vehicle. WHC Sharif Transportation cannot guarantee the generation of receipts after the fact. 

WHC Sharif Transportation Cancellation Policy

Customers can cancel a reservation at any time up to 24 hours before the scheduled pickup for a full fare refund using the website, mobile website, and the official mobile apps. Cancellations can also be made by calling 1 (800) 258-3826. WHC Sharif Transportation will not provide a refund if the reservation is cancelled or changed less than 24 hours prior to pick-up time, or in the event of reservation abandonment. This includes bookings made within two hours of pickup time.

Failure to contact WHC Sharif Transportation and the Independent Operator with flight cancellation or delay information in a timely manner may be considered reservation abandonment and may result in forfeiture of fare. Reservations impacted by airline delays and cancellations may qualify for refund when a replacement reservation is made.

Seatbelts
Seatbelts are provided for customer safety. Customers must wear safety belts while inside the vehicle, but it is the customer’s responsibility to ensure the seatbelt is securely fastened, as required by law. Independent Operators reserve the right to refuse service to parties out of compliance with applicable laws. To review the safety belt laws for the area in which you will be traveling please visit the Insurance Institute for Highway Safety website.

Independent Operator vehicles may have safety bars installed for your safety. Please use the safety bar when boarding and exiting the vehicle.

Safety cameras may be installed in many Independent Operator vehicles for Independent Operator and customer safety. The camera will initiate recording with any sudden swerve or stop and can be turned on manually to protect the Independent Operator. Customers may be recorded as a result.

Independent Operator vehicles seat 2-15 passengers depending on the city vehicle profile. Oversized or excess luggage may require a larger or private vehicle at an additional cost. Seat capacity is limited to seats with working safety belts. State laws prohibit loading vehicles beyond seating capacity. Any attempt to do so may require additional vehicle reservations.

Customer Service Concerns
Customers are encouraged to notify us of their experience, good or bad. Limitations on Compensation Following Service Failure. Where it is determined to be company fault, customers may receive compensation in the form of a partial or complete refund, reservation credits, or through other means. In most cases where alternative transportation is taken and paid for by the customer, reimbursement will not include full refund of the original reservation but will reimburse the difference paid for the alternate mode of transportation over the original cost of the reservation with service.

When it is determined to be company fault, WHC Sharif Transportation may provide compensation not to exceed $200.00 per person for domestic flights and $300.00 per person for international flights. WHC Sharif Transportation may reimburse for overnight lodging in the event customer cannot book a flight out on the same day of travel. Reimbursement is based on the average standard room rate as dictated by management in that market. Meals and other expenses are not covered as part of reimbursement for delays or missed flights. WHC Sharif Transportation does not assume any responsibility for lost income or potential income, and other losses resulting from missed professional or personal functions. When traveling to an important event, it is recommended to allow extra travel time by booking earlier than the recommended time to avoid delays.

Force Majeure

WHC Sharif Transportation and its Independent Operators shall not be held liable for any failure or delay in performance arising from causes beyond their reasonable control, including but not limited to acts of God, extreme weather, government restrictions, labor strikes, civil disturbances, or delays caused by third-party providers (e.g., airports or airlines).

Data Use and Privacy

By using the Services, you consent to the collection, use, and storage of your personal information as outlined in our Privacy Policy. Your data may be used for service coordination, support, or marketing unless you opt out.

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